@Mikeyxxxx Hello there, thank you for reaching out and we are sorry to hear that it took two weeks for the package to arrive only to find out that it is not working. I totally understand where you are coming from and will definitely feel the same way if I have received a non-working device. I have contacted the relevant department regarding this matter to further assist you and a representative should reach you soon!
In the meantime, please charge the device before use, and the magnetic rings are secured tight. Also, do not forget to register for our warranty to ensure warranty coverage: https://airvapeusa.com/pages/warranty-registration-1.
If you have any more questions or concerns, feel free to reach us at cs@airvapeusa.com. Have a great day ahead!
