@hgrubner Thank you so much for your continued support! We really appreciate it! Don't forget to register your unit to our warranty by going to the link below: https://airvapeusa.com/pages/warranty-registration-1, to take advantage of our limited lifetime warranty. Please note that the unit must be registered within 30 days from the purchase date. If you have any questions or concerns, feel free to ask or send us an email at cs@airvapeusa.com. Happy New Year!
Hi @social-assassin Vaporizing is extracting flavors and aromas from plants or herbs. Please keep in mind that vaporizing is also eliminating 90% of the smoke, please don't expect a huge smoke cloud compared to when you are burning the herbs.. It allows you to enjoy nature in a new and better tasting way. A vaporizer gently heats up the herb without combusting it, allowing aromas and flavors to escape which could explain why you feel this way.
Hi, have you tried cleaning your unit to see if some residue is causing this? Here's a link on how to clean your AirVape X. https://www.youtube.com/watch?v=7oDNLDFqLbY
We fully understand your concern, and we wish to resolve your issue as quick as possible - Our well experienced Customer Success Team is more than happy to further assist you! Please send us an email at cs@airvapeusa.com. Our Normal Business hours are Monday-Friday 9am-5pm PST, you should receive a response regarding this within 24 hours.
@barman Hi! We will be happy to help you. Could you please send us an email at cs@airvapeusa.com so one of our customer service representative will be able to assist you.
Hi @bkk-bklyn! Dry Sift Hash is too fine to be used on your AirVape X that it may clog the unit. We only suggest that you use dry herb that is not too fine so that the chamber will be able to hold it.
@stannie Hi there, thank you for leaving us honest feedback and your feedback is important to us especially for future product advancement. If you have any questions or concerns, feel free to ask. Have a great day ahead!
