Hi! @buffpuff thank you for raising this to our attention. Have you cleaned the unit prior to using it? If not, please check the link for cleaning instructions. https://www.youtube.com/watch?v=zLaZE2MJeYM&t=27s

@Gail Thank you for providing your email address. We have forwarded this to our customer service team and they will reach out to you shortly.

Thx! It does seem to work better for me alone, with the On Demand. Your right on the size and shap of the micro basket is off. It will only burn the material in the "nipple" at the bottom, the rest just sits there. So basically they need a new design, not just lopping the top off is going to fix the issues.

@myvapebroke We are glad your issue was resolved. Have a great day!

Hi @cusamo17 Thank you so much for your feedback! We are happy that our hard work and our customer service team's work is being appreciated. This makes us want to work harder for our valued customers. Thank you for making our day!

@cusamo17 That is a great suggestion! We will also be raising this to our engineering team to see if there is a possibility to change the design to make it easier for our customers. Thank you so much.

@Douchebag27 Try a bit lower temps and be careful on the draw...more air increases the heat just like blowing on a flame without the flame!! If you're used to ceramic chambers, the Legacy is different and takes some getting used to.

Hi @braverjay Thank you for you feedback. We would love to help you with this matter, have you tried using a different charger?

Hi! @amartinez148 Wow. We live for this kind of feedback! Thank you!

Hi! @fr7733 Thank you for your feedback! Do you have any plans of upgrading? We can help you find the best vape for your needs.

Hi! @rondd5 Thank you for your feedback! We love it when our hard work is appreciated and this certainly makes us want to work better for our customers. Thank you for making our day! Have a great day and stay safe!

Hi! @yas Thank you for your feedback and tips. Have a great day!

Hi! @Trktrhed Thank you for your feedback and suggestion. We will make sure to send this to our engineering team! We appreciate you taking time in writing this. Have a great day and stay safe!

Hi! @tristansun Thank you for your wonderful feedback! Have a great day!

Hi @dkm49 thank you for your wonderful feedback! We greatly appreciate it!