Hi @dr-feelgood thank you for your feedback and we are happy to hear you are getting your money's worth on your purchase. We will be happy to assist you with your upgrade needs, please let us know how we can help.

Hi @Pikuin Thank you for your wonderful feedback and for choosing to stay with us despite what happened. We appreciate your time in posting this and will do our best to help you with your upgrade needs. We will also send your feedback to our engineering team for future developments.

@Dataslave Hi there, thank you for reaching out and we are sorry to hear that you are getting this issue with the device. I'll be more than happy to assist. When charging, please note that only type-A USB to type-C USB works on the airvape legacy, not type-C to type-C. I have also forwarded your feedback to the relevant department for future product development. If you have any questions or concerns, feel free to ask or send us an email at cs@airvapeusa.com. Have a great day ahead!

Hi @jsouder We are sorry for any inconvenience caused by this but please let us help you out. We have sent you an email regarding your concern and we are looking forward to your reply so we can get this resolved as soon as possible.

@tonydepew Hi Tony, that's a good question and I'll be happy to help! You can start at 320 degrees. Remember each user has a temperature preference and vaping at the temperature that we provided may not be the best for you and you are welcome to adjust the temperature until you reach the temperature that works for you! Please let us know if there is anything else that we could help you with, feel free to reach us at cs@airvape.com for further assistance. Enjoy the rest of the day!

Hi @Dataslave Thank you for your honest feedback. We will be sending this to our engineering team so we can make improvements on our units. Also, you may be interested in the Legacy, it has 4x the battery capacity of the X and all of the improvements have been made on it so you will not have the same experience from the X with the Legacy.

Hi @muck1333 Thank you so much for your patronage! If you liked the AirVape X, you will love the Legacy! It has 4 times the battery capacity and you can vaporize with the Legacy anywhere from 200F to 440F.

Hi @Kim_s_rybicki Thank you so much for your detailed feedback! This will help us improve our future models. We greatly appreciate you taking time in posting this! Have a great day and stay safe!

Hi @ryan572 Thank you for your feedback and patronage. We will send your feedback to our engineering team to be able to make adjustments and provide a longer lasting battery in the future! Thank you for choosing AirVape! We greatly appreciate you!

Hi @Moose760 and @cusamo17 Thank you for appreciating our efforts and hard work. We will do our best to be consistent with the products we release.

@cusamo17 Thank you for your honest and detailed feedback! We could also use some of your suggestions so we can send it to our engineer to make make adjustments on our future products.

Hey, Phil! I tried the Legacy, too and found it to be a bit too much for my use, too. Get the X. It is a die hard performer. Add the wooden tip and silicone sleeve and you'll be happy! Best for flower.

hi @anxioushacker Thank you for your feedback! These kinds of feedback makes us want to work harder on future models for our customers. We will be more than happy to help you with your upgrade needs. We will get our customer service team get in touch with you for further assistance. Have a nice day and stay safe!

Hi @Rilibri Thank you so much for your wonderful feedback! Did you know that we have a referral program where your friends can get a discount and you can earn? Check the link for more information. https://airvapeusa.com/pages/referral?_pos=1&_sid=dbdb24527&_ss=r

@Griszleey Thank you very much for keeping our product the number one brand in town! We cannot achieve this success without you as our customer. Your satisfaction is our number one concern and we promise to stay reliable. If you have any questions or concerns, do not hesitate to contact us at cs@airvapeusa.com, our friendly customer support team are always here to help! Stay positive and test negative!

@Mikeyxxxx Hello there, thank you for reaching out and we are sorry to hear that it took two weeks for the package to arrive only to find out that it is not working. I totally understand where you are coming from and will definitely feel the same way if I have received a non-working device. I have contacted the relevant department regarding this matter to further assist you and a representative should reach you soon! In the meantime, please charge the device before use, and the magnetic rings are secured tight. Also, do not forget to register for our warranty to ensure warranty coverage: https://airvapeusa.com/pages/warranty-registration-1. If you have any more questions or concerns, feel free to reach us at cs@airvapeusa.com. Have a great day ahead!