Little to no vapor production could be the result of many different issues, including the nature of the dry herb (fineness of grind, water content, loose or tight pack, etc.). If you have produced vapor with your herb using a different vaporizer, then the problem may be with how you are using the Legacy or the Legacy itself may be defective. Since the Legacy can be operated in two different modes - Session or On-Demand, be sure that you are achieving and holding your desired temp. Also, you should contact Airvape Customer Service if there is an issue with defective product.

@dracy4life Thank you for choosing AirVape! Have a wonderful day!

@Zed We are sorry if that is how we made you feel and we are more than willing to work with you on this matter. One of our customer service representative already replied to your email and we hope we can work together to be able to come up with the best solution possible.

@claramax600 We are glad you chose us as your vaping partner and please let us know if you need information about any of our products. We will be happy to help you!

@claramax600 Thank you so much for choosing us. Have a great day!

This is a GREAT idea. I would definitely buy these. One other suggestion is to redesign the small oval airpath opening to a round one. When cleaning and replacing the screen the oval one can fall in if it's slightly misaligned. A round screen would completely solve this.

Hi @advwizard Thank you for your feedback! We greatly appreciate it.

@LiveLifeNVape I am having this exact same issue with the temperature control. If I shut the device off, when I turn it on it shows a high temperature and I can't get any vapor, yet it still seems to cook somehow. When I leave it charging overnight, the temperature resets and the device works again. When it works I love it but it's immensely frustrating and inconsistent.

Hi @Probono Thank you for raising this to our attention. May we know if this happens when the unit is not in your pocket? If so, please send us a video of the issue you are reporting at cs@airvapeusa.com. If not, then this is not an issue with the unit. Since the unit fits snugly in the X Shell, there is a chance that the unit will turn on on its own when inside your pocket as your movement may cause the fabric to press down on the shell.

Hi @chizzledizzle Thank you for your feedback! We will send this to our engineering team as reference for future developments. Have a nice day!

Hi @stannenb Thank you for your inquiry. The AirVape X is made out of metal but it is still subject to normal wear and tear like other electronic devices.

Hi @yamakl Thank you for raising this to our attention. We have already sent you an email regarding this matter, please check your spam folder if you did not receive it in your inbox.

Hello @Jene, thank you for leaving us feedback regarding an issue that you are getting with your device and we are sorry to hear this. The feedback has been forwarded to our customer support department and a representative will reach out to you soon! Please expect an email from the team within 24 hours.

@huevo Whoa! It is always a joy for us to be able to provide you with our best service. Without your support, the vision we have would remain in our hearts and minds. Thank you for making these things a reality. Have a great day ahead!

@drbeddow Thanks for leaving us such a wonderful review. We are thrilled that you loved your airvape x; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to your next business with us! Have a great day ahead!