Hi @Probono Thank you for raising this to our attention. May we know if this happens when the unit is not in your pocket? If so, please send us a video of the issue you are reporting at cs@airvapeusa.com. If not, then this is not an issue with the unit. Since the unit fits snugly in the X Shell, there is a chance that the unit will turn on on its own when inside your pocket as your movement may cause the fabric to press down on the shell.

@annemasters Thank you for your feedback and patronage! People who appreciate our hard work are the reason why we get to keep doing what we love. Thank you!

Hi @zanone, Thank you for your feedback! We're glad you are happy with our product. Have a nice day!

Hi @DrF Thank you so much for your continued support. You are one of the reasons why get to keep doing what we love! We greatly appreciate you and the trust that you give us. Happy New Year!

Hi @Kronosm, thank you for sharing your thoughts and experience using the Airvape X. Those are mad observations by the way, and I'll be glad to answer some of your inquiries. For the hot mouthpiece, yes that is correct and you can also use the rubber mouthpiece cover if you wish to do strong hits. The battery should last at least 20 minutes with continuous vaping, and that's 4 sessions of 5 minutes and/or 7 sessions of 3 minutes. If you are not getting this, please contact our customer support team at cs@airvapeusa.com. When charging the unit, we recommend using a 5-volt charger (kind of like the iPhone charger) or attach the device to your laptop or computer for at least an hour to get a full battery. Using high voltage chargers and charging the device for long periods may damage the battery over time. Regarding storing the accessories, you can store them in a separate container as long as it is dry and readily accessible. Also, do not forget to register the device for warranty, by going to the link below: https://airvapeusa.com/pages/warranty-registration-1 Lastly, thanks for leaving us such a wonderful review. We are thrilled that you loved your air vape x device and thanks for your kind words!

@social-assassin Hi P, Happy Holidays to you too and that's a good question! You can use any oil concentrates with the device as long as you will put the wax pad insert first before the concentrate. Also, please keep in mind not to use concentrates that are too liquid or watery that it can get inside the device. If you have any more questions or concerns, feel free to ask or send us an email at cs@airvapeusa.com. Have a great day ahead!

Hi @Peaches Thank you for your feedback! It makes us happy when you are happy with the fruit of our hard work. Happy Holidays!

Hi @vert90 Thank you for raising this to our attention and we apologize for the inconvenience but we guarantee you that we put the same hard work and commitment into the AirVape X SE as with the AirVape X. We are committed in providing excellent quality vapes for our customers to get their money's worth and we would like to help clarify this. Can you please provide your email address so we can reach out to you for a resolution.

Hi @Rex9 Thank you for your feedback! We are happy to hear that you have great experience with our customer service team as we work hard to be able to communicate with our customers efficiently and be able to maintain a good relationship with them. Thank you for your patronage! We greatly appreciate you!

Hi @azdude123 Thank you so much for your detailed feedback and we'll be sure to send your suggestions to our engineering team for future advancements on our products.

Hi @JustPete, Thanks for leaving us feedback and that's a good question! If you would like to see more vapor being produced, grind the herb (not too fine) with a 2 layer grinder prior to packing the chamber. Pack the chamber tightly, then set the temperature at 420F for more visible smoke. Also, please keep in mind that vaporizing is also eliminating 90% of the smoke, please don't expect a huge smoke cloud compared to when you are burning the herbs. If you are still getting less smoke, please let me know by sending us an email at cs@airvapeusa.com. Have a great day ahead!

Hi @andlaz Thank you for your honest feedback and suggestion. We will send this to our engineering team so we can look into adding this feature in the future. Have a great day and stay safe!

Hi @Extramillions Thank you for you wonderful feedback! We will definitely send your feedback to our engineering team so we can look into improving this unit in the future! Have a nice day and happy thanksgiving!

Hi @ryan572 Thank you for your feedback and patronage. We will send your feedback to our engineering team to be able to make adjustments and provide a longer lasting battery in the future! Thank you for choosing AirVape! We greatly appreciate you!

Hi @vert90 Thank you for your detailed feedback! We have been collecting common issues with the AirVape X and we send these information to our engineering team so we can correct and make improvements with our future products. We greatly appreciate you taking time into posting this feedback! Have a great day and stay safe!

My AirVape X SE has brought me much pleasure the last year and now keeping me sane during these crazy times we are all going through, now wanting the new Legacy and can't wait for the same great taste and support from Airvape.. I am Voting to AirVape in 2020

Hi @kelscb Thank you so much for your feedback! We are happy that you have a great experience with our product. Have a great day and stay safe!

Thank you for your feedback! We are happy that you are getting your money's worth on our products which is one of our goals in designing our products.

Hi! @marcody5 Thank you for appreciating all the efforts we put into making the AirVape X. Our customers feedback is what inspires us to do better. Thank you for your feedback! Have a great day and stay safe!