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Thank you for sharing your thoughts, we really appreciate it. For the AirVape XS mouthpiece, that is also a well-known issue with the AirVape XS that is why we developed the AirVape X with the magnetic mouthpiece. You may also get a power bank and use the code AIRACCESSORIES, to get as much as 20% off of any AirVape accessories!

I'm sorry to hear this. I have also forwarded this concern to one of our awesome customer representatives to further assist you. Please expect an email from them within 24 hours. Also, if you have any questions or concerns, feel free to let us know.