Hi @dylan-m-murphy Thank you so much for your well thought out suggestions! We will send this to our engineering team so they may look into it for product improvements. Thanks again and have a nice day!

Hi @CurtisD01! We are glad to hear you are satisfied with our product and we will be more than happy to assist you with your upgrade needs!

Hello @koko1 oh no! I am sorry to hear that you are getting an issue with your airvape legacy unit. Upon careful investigation, looks like a representative from our customer support team is helping you with this. You are in good hands! Enjoy the rest of the day and have a great weekend ahead!

Hi @WhiteNgt, oh no, I am sorry to hear this. You may need to contact our customer service team to get proper assistance, please contact them at cs@airvapeusa.com. You are in good hands and have a great day ahead!

@PokerMonkey I have several vapes and lots of experience using them. I have tried everything to get this vape to function. Nothing works, it is absolutely and completely useless. I am now stuck with a very expensive but useless device which does not do anything near what it’s supposed to. Worst vape I’ve ever used. Very pretty but useless. Will try to sell it rather than lose almost £200.

Hi @pfunk420 Thank you for the detailed feedback! We will definitely send your feedback to our engineering team so we can look into making improvements to help you with these concerns.

This is a GREAT idea. I would definitely buy these. One other suggestion is to redesign the small oval airpath opening to a round one. When cleaning and replacing the screen the oval one can fall in if it's slightly misaligned. A round screen would completely solve this.

@starkows Same here and can vouch for that pesky issue. I bought the Legacy and love it. Two week barely passed and the latch broke. I'm hoping to get a new replacement. I also own a two year old Airvape X and going strong other then the power button having loss the tactical response but no biggy so long as it works. Hopefully a better material will be used so that the latch will last longer.

I just got an email from your support. Thanks a bunch!

got my x love it thinking of upgrading to the Legacy

@Dataslave Hi there, thank you for reaching out and we are sorry to hear that you are getting this issue with the device. I'll be more than happy to assist. When charging, please note that only type-A USB to type-C USB works on the airvape legacy, not type-C to type-C. I have also forwarded your feedback to the relevant department for future product development. If you have any questions or concerns, feel free to ask or send us an email at cs@airvapeusa.com. Have a great day ahead!

How can I get a replacement tool for the legacy?

@amartinez148 Hi there, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. I have forwarded this feedback to the relevant department and a representative will reach you within 24 to 48 hours.