@amartinez148 Hi there, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. I have forwarded this feedback to the relevant department and a representative will reach you within 24 to 48 hours.

Hello @PhilB, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. I have reached one of our representatives regarding this matter and please expect an email within today to further assist you with this. If you have any more questions or concerns, please reach us at cs@airvapeusa.com. Stay safe and enjoy the rest of the evening!

@prisonbusdad said in Airvape Legacy doesn’t vibrate anymore: Thank you for reaching out to us regarding the vibration issue. Is your unit fully charge before use? Please make sure that your device is fully charged, sometimes when the battery is very low, the vibration feature may temporarily stop. Also, due to the heating of some parts, it may get warn and expand. Basically the vibration motor gets stuck between the housing and the inside elements. We recommend the charging unit completely, then remove the mouthpiece and the battery. Then gently tap/bump the bottom of the device on your other hand to shake that part and release any stuck parts. If you are still getting the same issue with the device, please contact us at cs@airvapeusa.com for further assistance. Thank you and have a great day ahead!

Hi! @buffpuff thank you for raising this to our attention. Have you cleaned the unit prior to using it? If not, please check the link for cleaning instructions. https://www.youtube.com/watch?v=zLaZE2MJeYM&t=27s

The microdosing basket is the wrong size. It sticks up too high and causes the Legacy to break the air-tight seal and therefore produces not vapor. Will Airvape be making new ones that fit and send them out to early adopters? thx

When you are looking inside your Legacy, the bowl is on the right bottom. Above the bowl to the left, there is a small screen, remove it, and get all the gunk out of that hole, and wipe/soak the screen with alcohol. I had this same problem, and was heartbroken. Cleaned that out, and the magic was back!

@Chris_927 You're on demand mode. I have had similar problem but you just got to remember that tiny airvape logo. If it is present its on demand mode, if it is not there then its on demand mode.

Hi! @rondd5 Thank you for your feedback! We love it when our hard work is appreciated and this certainly makes us want to work better for our customers. Thank you for making our day! Have a great day and stay safe!

Hi! @yas Thank you for your feedback and tips. Have a great day!

Hi! @Trktrhed Thank you for your feedback and suggestion. We will make sure to send this to our engineering team! We appreciate you taking time in writing this. Have a great day and stay safe!