Hello @koko1 oh no! I am sorry to hear that you are getting an issue with your airvape legacy unit. Upon careful investigation, looks like a representative from our customer support team is helping you with this. You are in good hands! Enjoy the rest of the day and have a great weekend ahead!

@PokerMonkey I have several vapes and lots of experience using them. I have tried everything to get this vape to function. Nothing works, it is absolutely and completely useless. I am now stuck with a very expensive but useless device which does not do anything near what it’s supposed to. Worst vape I’ve ever used. Very pretty but useless. Will try to sell it rather than lose almost £200.

Hi @pfunk420 Thank you for the detailed feedback! We will definitely send your feedback to our engineering team so we can look into making improvements to help you with these concerns.

This is a GREAT idea. I would definitely buy these. One other suggestion is to redesign the small oval airpath opening to a round one. When cleaning and replacing the screen the oval one can fall in if it's slightly misaligned. A round screen would completely solve this.

@LiveLifeNVape I bought a new legacy I love it! the only problems encountered to date its a daily driver so to speak lol After I bought mine my neighbor bought two of them. Then my daughter in-law purchased two also. Everyone uses there's daily they work far better than any other we have seen. The troubles magnets fall off the doors as well as emblems. If you find them a hot glue gun has worked perfect on all no further issues. The battery doors however the latching mechanism on the battery cover latches break off they are molded plastic the only time you need to remove them is to use your extra battery or cleaning. If you clean daily or once a week they will break as they are not a positive latch only plastic tab. The cover can not be purchased online. I called they promptly replaced mine however I am sure as the plastic gets older the same thing will happen. Maybe they will redesign this in the future I hope so.

I just got an email from your support. Thanks a bunch!

got my x love it thinking of upgrading to the Legacy

@Dataslave Hi there, thank you for reaching out and we are sorry to hear that you are getting this issue with the device. I'll be more than happy to assist. When charging, please note that only type-A USB to type-C USB works on the airvape legacy, not type-C to type-C. I have also forwarded your feedback to the relevant department for future product development. If you have any questions or concerns, feel free to ask or send us an email at cs@airvapeusa.com. Have a great day ahead!

How can I get a replacement tool for the legacy?

@amartinez148 Hi there, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. I have forwarded this feedback to the relevant department and a representative will reach you within 24 to 48 hours.

Hey, Phil! I tried the Legacy, too and found it to be a bit too much for my use, too. Get the X. It is a die hard performer. Add the wooden tip and silicone sleeve and you'll be happy! Best for flower.

@Griszleey Thank you very much for keeping our product the number one brand in town! We cannot achieve this success without you as our customer. Your satisfaction is our number one concern and we promise to stay reliable. If you have any questions or concerns, do not hesitate to contact us at cs@airvapeusa.com, our friendly customer support team are always here to help! Stay positive and test negative!

Hi! @buffpuff thank you for raising this to our attention. Have you cleaned the unit prior to using it? If not, please check the link for cleaning instructions. https://www.youtube.com/watch?v=zLaZE2MJeYM&t=27s

The microdosing basket is the wrong size. It sticks up too high and causes the Legacy to break the air-tight seal and therefore produces not vapor. Will Airvape be making new ones that fit and send them out to early adopters? thx