Hi @pfunk420 Thank you for the detailed feedback! We will definitely send your feedback to our engineering team so we can look into making improvements to help you with these concerns.

@prisonbusdad Oh wow! Thank you for sharing your thoughts, this would look like a great addition to the airvape fam. Would you be able to provide us videos or photos of the said accessory and how you use it? I'll be sure to forward this to our engineering team. Please send it to aki@airvapeusa.com. Again thank you for sharing, we really appreciate it! Have a blessed new year and enjoy the rest of the day!

Hi @prisonbusdad, you are always welcome! Feel free to send it to us at your most convenient time. For the emblem, you may use super glue or 502 glue to stick the logo back onto the door compartment. We have also notified our engineering team regarding this matter so that a stronger glue would be used in the next batch. Have a great day ahead and Happy New Year!

I just got an email from your support. Thanks a bunch!

got my x love it thinking of upgrading to the Legacy

@Dataslave Hi there, thank you for reaching out and we are sorry to hear that you are getting this issue with the device. I'll be more than happy to assist. When charging, please note that only type-A USB to type-C USB works on the airvape legacy, not type-C to type-C. I have also forwarded your feedback to the relevant department for future product development. If you have any questions or concerns, feel free to ask or send us an email at cs@airvapeusa.com. Have a great day ahead!

How can I get a replacement tool for the legacy?

@amartinez148 Hi there, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. I have forwarded this feedback to the relevant department and a representative will reach you within 24 to 48 hours.

Hey, Phil! I tried the Legacy, too and found it to be a bit too much for my use, too. Get the X. It is a die hard performer. Add the wooden tip and silicone sleeve and you'll be happy! Best for flower.

@Griszleey Thank you very much for keeping our product the number one brand in town! We cannot achieve this success without you as our customer. Your satisfaction is our number one concern and we promise to stay reliable. If you have any questions or concerns, do not hesitate to contact us at cs@airvapeusa.com, our friendly customer support team are always here to help! Stay positive and test negative!

Hi! @buffpuff thank you for raising this to our attention. Have you cleaned the unit prior to using it? If not, please check the link for cleaning instructions. https://www.youtube.com/watch?v=zLaZE2MJeYM&t=27s

The microdosing basket is the wrong size. It sticks up too high and causes the Legacy to break the air-tight seal and therefore produces not vapor. Will Airvape be making new ones that fit and send them out to early adopters? thx

@Gail Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Looks like a representative has reached out to you regarding this matter. You are in good hands and if anything else comes up, feel free to reach us at cs@airvapeusa.com. We will always be happy to help, enjoy the rest of the day!

@Chris_927 You're on demand mode. I have had similar problem but you just got to remember that tiny airvape logo. If it is present its on demand mode, if it is not there then its on demand mode.

Hi! @rondd5 Thank you for your feedback! We love it when our hard work is appreciated and this certainly makes us want to work better for our customers. Thank you for making our day! Have a great day and stay safe!

Hi! @yas Thank you for your feedback and tips. Have a great day!

Hi! @Trktrhed Thank you for your feedback and suggestion. We will make sure to send this to our engineering team! We appreciate you taking time in writing this. Have a great day and stay safe!