AirVape X -The negatives- We heard your feedback 🔊

  • We listen to you. And we are constantly working on enhancing your #AirVaping experience. ❤

  • Hey!

    I don't know if anybody's reading this, but I'm just gonna go ahead and trickle some more feedback on the AirVape products.

    In my previous post I've shared that my XS GO has also arrived. I've been using it since. My general experience is excellent: easy to use, very compact size, heat doesn't bother me because of the plastics used for the unit, heats up quick, big chamber, relatively easy to fill AND I get about three times more battery life out of it than tha X. So I'm really glad I bought it!

    Just one inconvenience: you guys (AirVape Team) must know by now that the mouthpiece can't take the heat and just melts, right? It deformed in the first week!! It is melted so badly now that the little magnet fell out, can't put it back again to fit, because of the deformed plastic. Although I bought an extra mouthpiece (it isn't fully compatible with the original, the screens are different) it would've been great if - having knowledge of this problem - you would've included at least 2 extra mouthpieces with the XS GO package by default unitl you resolve the problem in product developement and manufacturing.
    I genuinely love your products, but you need to be more cautious about some basic problems with them. Because they're fixable and strengthens your brand immensely!

    Still a loyal fan of AirVape!

  • Hey! Just been delivered my third Airvape X in 8 months. I started off with a blue one in November 2020, was so satisfied that I ordered a back-up (black/gold). I used the blue unit and all the excessive charging just disabled the charging port and wouldn't charge it anymore. Since I'm supposed to bear shipment costs back to the US if I would like to return a product under warranty and it is questionable the inspection would favor me, I've decided to buy the Rose Gold AE put on sale a couple of weeks ago.
    I've also ordered the XS GO to see if that device meets my expectations even more. We'll see.

    And if you're looking for tips on product development I would suggest the following: put some more effort into developing a vape fit to vape a tobacco-herb mix or(!) just tobacco. You could easily penetrate the vaping market in that area as well, since all people can get here is iQOS which is pretty much a pre-determinded way of vaping tobacco - one temp setting and timer-setting and you can only smoke the small refill cigarettes that come in the same box as regular cigs, just smaller. Using your own tobacco with all the freedom of temperature and time settings and doing this way-way cheaper would be a real breakthrough. I recommend my Airvape to my regular cigarette-smoking friends and iQOS users as well.
    For a product like this I would recommend the following:

    • double the chamber size, because you'll create another option for the user as to how "longa a cigarette" they would like to smoke

    • do not move the chamber away from the mouthpiece, because we like to feel the heat of the vapor, reminds us of smoking

    • others already mentoined it: take the heat off the users fingers. Airvape X becomes unbearably hot after 2 consecutive sessions

    • and this is the most important (if you can solve this problem you'll have trouble fulfilling orders): somehow you must increase the battery lif significantly without comprimising the usability and compactness of your devices. Currently for me a one-time use means taking 6-7 sips at 375 F for 5 mins, then strirring the chamber and taking 5-6 sips at 425 F. That is exactly how much time and intake I would have with a single cigarette. With the Airvape X I can do this process little less than 2 times. This means I'm in somekind of constant charging-management drama with my device hanging on the charger most of the time.

    Now, let's see what XS GO has to offer!

    I hope you can find some useable thoughts in there 😉

  • @Krapstow Thank you for your feedback. You may try a more relaxed draw to prevent this. If it is still too warm for you, you may change the mouthpiece with the wooden one and we do have them on our website Feel free to subscribe to our newsletter for great deals and discounts. 🙂

  • The mouthpiece is unfortunately very warm when you use the device longer and the battery could last a bit longer otherwise the device is very good.

  • The battery life on this is abysmal but I'm glad to be part of the upgrade eligible crowd so I can get a new one with better battery life!

  • @Algiz Hi Algiz. Thank you for raising this to our attention. I believe a customer service representative is already working with you on this matter and you were given an explanation why it turns on on its own and this was on the 29th of June 2020. Were you able to get that email?

  • @ekomS
    Hello EkomS,
    no real explanation on why it turn on on is own.
    Nevertheless I have made a video. I'll send it by email.

    Thanks in advance.

  • @velshnia Thank you for your feedback and we will be happy to assist you with your upgrade needs, please let us know as soon as your ready. Have a great day!

  • I prefer the AirVape X to my previous vape, a Pax 2, but it suffers from similar flaw: a very involved cleaning process that includes lots of tiny pieces. I have lost 4 Air Vape mesh screens in only a couple of months, and have given up using them at all. The mouthpiece also has a chip on the small block-with-holes inside, and a tear in the rubbery part that holds it.
    All of this is user error, admittedly - I need to be much more delicate with my machine. But the durability of the Air Vape is weaker than the Pax, which I really put through hell before it finally died.
    I appreciate both the warranty and the upgrade option for AirVape users, though, and will probably take advantage of one or both in the near future.

  • @drewvpham The difference between the AirVape OM Quartz and the AirVape OM Ceramic is the atomizer:

    The AirVape OM Quartz has a coil atomizer while the other one is full ceramic.

    The quartz atomizer has the fastest heat up time and delivers excellent taste, but may not hold heat as well as the full ceramic atomizer.

    While the full ceramic atomizer may take longer to heat, it can hold heat for the longest amount of time and can also deliver excellent taste.

  • I have The New AirVape OM | Carbon thoughts on the AirVape OM-Classic | Full Ceramic Atomizer?

  • @Algiz Thank you for your honest feedback. Upon checking your interaction with our customer service representative, the representative was able to explain why it was turning on on its own and we have also sent this feedback of yours to our engineering team for improvements. We are sorry if you were not happy with the solution provided to you but we are willing to work with you on this to be able to get to a better resolution, please send us a video of the unit turning on on its own by shaking it so we can have our authorized examiner and analyze it so they can help us provide a better resolution. Thanks

  • Hi,
    AirVape X user since one year now.
    I give up. Big concern with an AirvapeX turning one alone. By the past it was in the sleeve, just shaking it allows to turn on.
    It happen while walking or even in the bag on the passenger seat.
    Feedback from Airvape support ==> design issue we can offer 20% discount on a new replacement.
    Now the product alone in my pant pocket turn on alone.

    Waste of material, waste of discretion, waste of time.

    More over after all this burning material, the Airevap stinks, cleaning and cleaning with alcool and the bad smell remains.....

    Yesterday, no way to increase the Temp , stuck at 190°C...... after 3 restart it works.....
    Too bad.
    Legacy upgrade, not sure yet...

    In addition, magnetic charging cable, a joke, use 5 time and then dead.....

  • @ruffle28 Thank you for your inquiry. You may use the tweezers included in your accessory pack to remove the screen. As for your second question, .75- 1 gr. could fit inside of the AirVape X while the Legacy has an 0.82ml chamber capacity.

  • 2 quick questions:

    • What's the best way to remove the chamber screen? It's fitted fairly tightly, the tweezers just won't do.

    • How much bigger is the chamber in the Legacy than in the AirVapeX?


  • I will be solving the battery problem with 2 AirVapeX-s, a blue and the black-and-gold SE 😉 Heat doesn't bother me as long as the unit doesn't melt, explode or damage in any way, feels quite good in winter-time actually, doubles as a hand-warmer 😄

  • @kimo Excellent idea. In the interim between redesigns, we users might be able to find such a thing and glue it on to the AirVape X, assuming that, after doing so, it will fit in the shell case.

  • @compuman Wow, that's great to know. We have raised the battery issue to our engineering department so they may look into it should they redesign the X. Thank you and have a great day!

  • In hindsight and after having tried many different devices, even with the battery issues, this was one of the more enjoyable portable vapes I've used. One of the few in this size that didn't irritate my throat too much.

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